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Segway Recalls Ninebot Children's Bicycle Helmets Due to Risk of Head Injury

Official CPSC recall 22-107, dated Mar 24, 2022.

Last checked against CPSC data on Oct 15, 2026, 10:54 AM ET.

Status: Recall found CPSC

Read the official notice and compare the model number and manufacture date on your label.

Read the official notice Report an error

Hazard (from the official notice)

The bicycle helmets do not comply with the positional stability and retention system requirements of the U.S.

Remedy (from the official notice)

Consumers should immediately stop using the recalled helmets and return them to Segway for a full refund.

Hazard (from the official notice)

The bicycle helmets do not comply with the positional stability and retention system requirements of the U.S. CPSC federal safety standard for bicycle helmets. The helmets can fail to protect in the event of a crash, posing a risk of head injury.

Remedy (from the official notice)

Consumers should immediately stop using the recalled helmets and return them to Segway for a full refund. Segway is contacting all known purchasers to facilitate returns using prepaid postage.

Description (from the official notice)

This recall involves the Ninebot Kids bike helmets. The helmets were sold in an orange/white exterior color and in size extra-small (XS), fitting head circumferences from about 19 ½ inches to 21½ inches. Ninebot is printed on the sides of the helmet. Model NB-410 is printed on a label on the inside of the helmet. The batch code and date can be found on a separate label on the inside of the helmet. Only helmets with batch code SN4500056024 and Date: August 2020 are included in this recall.

Remedy options (from the official notice)

Refund

Incidents and injuries (from the official notice)

None reported

Where it was sold (from the official notice)

Best Buy and other retailers nationwide and online at Segway.com and Amazon.com from December 2020 through May 2021 for between $30 and $50.

Consumer contact (from the official notice)

Segway toll-free at 888-523-5583 from 5:30 a.m. to 5 p.m. PT any day, email at product.recall@segway.com or online at https://segway- ninebot.force.com/hc/SegwayRequestNewForm or www.Segway.com and click on "Recall" under the Customer Support Column and then on the blue Help chat icon on the right side of the page for more information.

Hazard and remedy text is shown word for word from the official notice.

Recalled Ninebot children’s bicycle helmet – side viewRecalled Ninebot children’s bicycle helmet - back viewBatch number location

GuangZhou NOW Sports Gear Co. Ltd., of China All recalls from 2022-03

Questions about this recall

What is the hazard in the official notice?

The bicycle helmets do not comply with the positional stability and retention system requirements of the U.S. CPSC federal safety standard for bicycle helmets. The helmets can fail to protect in the event of a crash, posing a risk of head injury.

What does the official notice say to do?

Consumers should immediately stop using the recalled helmets and return them to Segway for a full refund. Segway is contacting all known purchasers to facilitate returns using prepaid postage.

Where is the official notice?

The CPSC notice is linked on this page. Compare the brand, model, and date on your label with that notice.

Register your product with the manufacturer. Registered owners can be contacted directly if there is a recall. Look for a registration card in the box or on the manufacturer's website.