Status: Recall found CPSC
Read the official notice Report an error
Hazard (from the official notice)
In "parent-facing" mode, the backrest of the seat can move downward, placing the infant in a negative recline.
Remedy (from the official notice)
Consumers should immediately stop using the recalled seats and contact Bugaboo for a free replacement stroller seat.
Hazard (from the official notice)
In "parent-facing" mode, the backrest of the seat can move downward, placing the infant in a negative recline. In this situation, an unrestrained infant could tumble from the seat, posing an injury hazard.
Remedy (from the official notice)
Consumers should immediately stop using the recalled seats and contact Bugaboo for a free replacement stroller seat. Bugaboo is contacting all known retailers and purchasers directly.
Description (from the official notice)
This recall involves only the seat sold with the Bugaboo Dragonfly Seat Strollers. The strollers are comprised of a base on which either a seat or bassinet can be mounted. The seat measures approximately 11.8 inches wide and 22.8 inches long and comes in either black, gray or forest green. Only units with serial numbers beginning with the following numbers are included in the recall: S46012302xxxxxx S46012303xxxxxx S46012307xxxxxx S460123010xxxxx S460123013xxxxx S460123015xxxxx S46012320xxxxxx The serial number for the seat can be found on a label affixed to the underside of the seat and on a label affixed to the underside of the chassis of the stroller. Consumers can check to see if their unit is included in the recall checking the serial number at https://service.bugaboo.com/s/dragonfly-seat-replacement.
Remedy options (from the official notice)
Repair
Incidents and injuries (from the official notice)
Bugaboo has received one report in the United States and seven reports in South Korea of the backrest of the seat moving downward during use when in parent-facing mode. No injuries have been reported in the U.S.
Where it was sold (from the official notice)
Children's specialty stores nationwide and online at www.bugaboo.com from May 2023 through June 2023 for about $900 for seat strollers only, and about $1,100 for bassinet strollers with seats.
Consumer contact (from the official notice)
Bugaboo at 800-460-2922 Monday through Thursday from 7 a.m. to 4 p.m. PT, Friday from 7 a.m. to 1 p.m. PT or email at service.us@bugaboo.com or online at www.bugaboo.com and click "Recalls" at the bottom or top of the page or www.bugaboo.com/us-en/productrecalls for more information.
- Product: Bugaboo Dragonfly Seat Strollers
- Importer: Bugaboo North America Inc., of New York
- Units (from the official notice): About 1,000 (In addition, about 200 were sold in Canada)
- Manufacturer country (from the official notice): China
- Recall date: Dec 7, 2023
- Recall number: 24-730
Hazard and remedy text is shown word for word from the official notice.
